Access controls
Unique user IDs, automatic logoff, and role-based permissions help the right people see the right message.
Why it matters: fewer accidental disclosures.
HIPAA-aware communication
Real-time staff chat
Encrypted file sharing
Healthcare and Telehealth Messaging
Patient care, protected conversations.
When a critical lab result or telehealth consult can’t wait, your messaging tool has to move fast and stay compliant. University Link gives clinics, hospitals, dental teams, and telehealth providers an encrypted communication hub that protects ePHI without slowing the day down.
BAA provided
Built for regulated workflows.
HL7 / FHIR-ready
Connects to your EHR stack.
150+ clinics
Trusted by care teams already.
Pulse-active shield
Protection that stays visible.
Fast enough for urgent care
Secure enough for ePHI.
Secure communication for every care setting
One platform, three clinical rhythms. Why make staff juggle tools?
Switch from a telehealth reminder to a private provider handoff without losing context. The tabs below mirror the way care teams actually work.
Encrypted visit touchpoints that feel instant.
Appointment reminders, encrypted video-chat links, and post-visit summaries live in one clean thread. What does that change? Less chasing, fewer missed notes, and a calmer patient handoff.
- Secure reminders that protect patient details.
- Follow-up messages that stay tied to the visit.
- Files, images, and summaries in one protected thread.
Telehealth communication
Designed for speed and privacy.
Appointment reminders
Encrypted from the start
Post-visit summaries
Private and searchable
Shift handoffs without the frantic back-and-forth.
Secure unit-based chat groups keep charge nurses, physicians, and support staff aligned. Need a quick clarification at 2 a.m.? You’ll have the right people in the right thread, not buried in a general inbox.
- Shift-handoff templates reduce missed details.
- Unit-based groups keep communication focused.
- Audit-ready logs support internal review.
Secure staff chat
Built for clinical urgency.
Unit threads
Fast to scan
Handoff logs
Simple to review
Protected billing and imaging conversations.
Dental practices and revenue-cycle teams can swap X-rays, coverage questions, and claim notes without leaning on email. Why risk a stray attachment when a private thread can keep it all contained?
- X-ray sharing without exposed inboxes.
- Billing queries tied to the correct case.
- Cleaner coordination across front desk and clinical staff.
Protected health communication
Useful beyond the exam room.
Coverage checks
Fewer delays
Imaging files
Private exchange
HIPAA technical safeguards, simplified
Compliance should be visible, not buried in a binder.
These controls keep protected health communication tight, auditable, and easy to explain during internal reviews or vendor assessments.
Audit controls
Every access event is logged, searchable, and ready for reporting when someone asks what happened.
Why it matters: cleaner accountability.
Integrity controls
Digital signatures help verify that a message hasn’t been tampered with on the way through.
Why it matters: trusted clinical context.
Transmission security
AES-256 encryption protects messages and files end-to-end, from sender to recipient.
Why it matters: ePHI stays protected in transit.
Case study
Telehealth startup reduces no-show rate by 30%.
They were using SMS for reminders, and clinicians were slipping into personal devices for chat. Not ideal, right? University Link replaced both with encrypted reminders and secure provider-to-patient messaging inside their telehealth platform.
Problem
Appointment reminders weren’t encrypted, and patient coordination lived in scattered channels.
Solution
Encrypted reminders, secure provider chat, and integration with the telehealth workflow.
Result
30% fewer no-shows, 100% HIPAA compliance, and no friction complaints from staff.
30%
Fewer missed visits after secure reminders went live.
100%
HIPAA compliance retained across the workflow.
150+
Clinics already relying on the platform.
30
Telehealth platforms using secure messaging patterns.
Better follow-through
Because patients actually see and trust the message.
Clinicians’ verdict
Who wants another tool nobody enjoys using?
These quotes come from teams who needed secure staff chat, wound photo handling, and less stress during busy shifts.
Nádia P.
CNO, regional hospital
“Our nurses can finally discuss patient issues without worrying about a HIPAA violation. The switch was smoother than we expected, which, frankly, surprised me.”
Mirilin Mookerjee
Telehealth medical director, virtual care clinic
“The self-destructing images feature is perfect for wound photos. Why would we send clinical images any other way when this keeps everything private and easy to audit?”
Works with your EHR and telehealth stack
The stack should fit around care, not the other way round.
Epic
Cerner
Athenahealth
Doxy.me
Zoom for Healthcare
Our HL7/FHIR-ready API lets your team connect secure messaging to the systems already running the day.
Ask about integration supportClosing CTA
Put patient privacy at the heart of your communication.
Start a HIPAA-compliant trial, or download the compliance whitepaper if you need a sharper internal case. Either way, your team gets a better answer than “just use email.”